Unlocking the Future of Application Management Services
In today's ever-evolving information technology sphere, the intricacy of the landscape has reached unprecedented levels, accompanied by a perpetual rise in maintenance expenses. Application Management Services (AMS) specialists offer a viable solution for companies grappling with these challenges, aiming to enhance application performance and drive superior business outcomes. By offering a customizable framework, AMS providers empower businesses to tailor their application management strategies precisely to their IT and business goals, thereby optimizing their operational efficiency and achieving desired results.
Overview of Xitricon’s Application Management Services
Xitricon's Application Management Services offers clients utilizing IFS applications the benefit of specialized domain knowledge and technical proficiency. Our services are designed to assist customers in resolving incidents, enhancing application performance, and promptly addressing user inquiries. By leveraging our expertise, customers can streamline their operations, deliver products and services efficiently, and maintain a competitive edge in the market
Operating across various regions such as the Middle East, Africa, and Europe, we extend support for IFS Application versions 9, 10, and cloud deployments. Our team comprises seasoned consultants who excel in problem identification, situation analysis, and offering expert guidance for issue resolution. We prioritize tasks based on their severity, ensuring a swift and effective response tailored to the impact level.
Furthermore, we engage in regular communication with clients through scheduled calls to gather feedback, comprehend their requirements, and discuss project progress. This collaborative approach enables us to deliver tailored solutions that meet the evolving needs of our clients effectively.
Comprehensive AMS Offerings by Xitricon
Our Application Management service encompasses comprehensive support for both functional and technical needs, including the administration of systems, management of interfaces, and generation of reports. We are dedicated to the ongoing monitoring of our clients' IFS environments and database infrastructures to ensure they are always available, performant, and resilient.
Read our Applications Management Services brochure
Functional Advisory Services
Basic Functional Advisory | Provide guidance on effective use of the IFS solution based on pre-defined customer or IFS documented processes. Answering questions related to functional behavior in line with documentation and clarification of documentation where needed. |
Basic Configuration Advisory | Provide advice and guidance on installed configurations and responding to any errors linked to those. |
Basic Customization Advisory | Provide advice and guidance relating to any customizations supported and maintained under the terms of Support & Maintenance Agreement. If applicable route needs for additional solution advice or training to the right service provider for further processing. |
Issue Recreation Advisory | Interpret any IFS product messages reported and provide appropriate guidance towards resolving the issue. If applicable, route errors to the right support or service provider for further processing. |
Legal requirement advisory | Provide information on IFS release plans of the standard applications and for solutions to manage new local legal requirement. If applicable route needs for news training or impact analysis to the right service provider for further processing. |
Technical Services
Delivery installation | Install a delivery in a single Customer environment. |
Advice in tools for system administrative tasks | Advice in and assist in usage of tools to administrate, monitor and operate applications, middle ware and databases. |
System operation and monitoring | Example of tasks: Application monitoring, Server monitoring, Database monitoring, History logging monitoring, Touch app monitoring, Background job monitoring, Data synchronization/Replication monitoring, Data migration logging, IOT monitoring. |
User administration | Update and administrate users. |
Data archiving | Perform a prepared data archiving task. |
Database copying | Copy database. |
Database backup | Perform a prepared database backup task. |
Data repair assistance | Assist to repair or restore Customer business data through scripts or by other measures that IFS considers appropriate. |
Data archiving configurations | Adjust or update archiving jobs. |
Data migration configuration for external files | Create or adjust data migration tasks for external files. |
Data maintenance | Create or update master data or transactional objects either manually or by using IFS tools. This is limited to single master data/transactional objects or groups of objects whereby the required activity does not require material additional manual effort to resolve as compared to a single fix. |
Methodology and Approach
Our Application Management service includes providing fixes for verified bugs within the IFS application, tailoring solutions to meet specific customer needs through configurations, and handling modifications as new development projects for accurate estimation by the implementation team. Xitricon will address Level 1 and Level 2 bugs, while customers are encouraged to report issues through the designated channel, ensuring these are replicable in their Test environment.
Our consultants will first assess and explore the reported bugs before implementing the appropriate solutions. Once a fix is validated and approved by the client in their Test setting, it's ready for deployment to the live environment, either through scheduled delivery or direct implementation. Additionally, Level 3 bugs, identified as defects in the IFS product itself, will be escalated to IFS via the IFS customer portal.
Choosing the Right AMS Partner
Selecting an Application Management Service (AMS) provider with a wealth of experience is crucial for achieving optimal outcomes and return on investment. A seasoned AMS provider can deploy effective strategies and tools to maintain application performance and functionality. Utilizing best-practice ITIL methodologies, such a partner is well-equipped to manage risks efficiently and maintain high service standards. Xitricon is renowned for fostering strong customer relationships and consistently delivering high-quality bug fixes punctually.
The Future of AMS and Emerging Trends
The domain of Application Management Services (AMS) is rapidly transforming, fueled by technological innovations and shifting business requirements. Organizations depend on powerful applications to optimize their principal business processes and engage with both prospective and current customers. Anticipated trends in AMS include cloud-based applications, AI enhancements, DevOps practices, and Hyper Automation, among others.
Conclusion:
At Xitricon, AMS clients utilizing Application 9 and 10 receive comprehensive support, though we encourage a transition to the IFS cloud version for its biannual feature updates and enhancements. In our commitment to delivering added value, plans are underway to introduce round-the-clock support services. Furthermore, we adhere to the highest information security standards, as evidenced by our ISO 27001 certification, ensuring our clients' data is securely managed.
Are You Ready to Drive Your Business Forward?
Discover how we, at Xitricon, a leading consulting, technology, and digital transformation services firm, can be your trusted strategic partner on the path to digital transformation success. Our experts are always ready to offer a comprehensive suite of solutions to accelerate your business and drive growth.
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